FAQs

Frequently Asked Questions

Warranty

Warranty and Repair Procedure

After reading our terms and conditions/warranty and believe your problem falls under a warranty claim. Please follow the link and fill form into your best ability.

Once submitted we will be in contact to arrange either a technician to view or book in collection for repair.

Returns, Refunds, Exchanges & Policies

Payment

Full payment by either cash or credit is required prior to the delivery of the products.

Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees, a 2% surcharge on orders via credit card and other related charges.

Cancellation of an Order

We do not refund or exchange if you change your mind. You agree to pay a minimum cancellation fee of 30% of your deposit if you cancel your order. If you cancel your order after manufacture of your product has commenced, you agree to pay a cancellation fee of up to the entire purchase price at our discretion.

Variations and Specifications

Your product may exhibit different characteristics to the sample of showroom furniture. Soft furniture may vary in appearance and characteristics such as creasing and the degree of softness. Comfort creases are a natural process of wear and tear. Colour swatches and samples are an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather. We reserve the rights to change dimensions, design, construction and to pattern match fabrics according to our best judgement without prior notice.